Welcome to TinyExplorer! We’re thrilled to have you embark on your journey with us. Below is our shipping policy designed to ensure a smooth and efficient delivery experience for all your purchases.

1. Order Cancellation and Shipping Timeline:

• Non-Cancellable Once Shipped: Please note that once an order is shipped, it cannot be cancelled. We encourage you to review your order carefully before confirming your purchase.
• Shipping Schedule: We understand your eagerness to receive your products. That’s why we strive to ship your orders on the same day or the next day. However, please allow for a maximum processing time of up to 3 days under normal circumstances.
• Holiday and Weekend Shipping: During holidays and long weekends, shipping might take a bit longer. Please allow up to 7 days for your order to be dispatched in these cases.

2. Shipping Partner and Notifications:

• Partnering with ShipRocket: We’ve teamed up with ShipRocket to ensure your package is delivered securely and swiftly.
• Shipping Notifications: As soon as your package is ready for dispatch, ShipRocket will notify you. This will keep you informed and up-to-date about the status of your shipment.

3. Tracking Your Order:

• Stay Informed: To monitor your order’s journey, you can use the tracking URLs provided by ShipRocket. These links will be sent to you directly, enabling you to track the progress of your shipment at your convenience.

4. Customer Support:

• We’re Here to Help: Please contact us if you have any queries or need assistance regarding your order. Our dedicated customer support team is available to assist you. Please email us at support@tinyexplorer.in and include your order details for a swift and efficient response.

5. Cancellation Policy: 

a) A User is permitted to fully or partially cancel orders only prior before the dispatch of Order’s dispatch from the Company‘s storage facility.  

b) Upon successfully placing an order on the Platforms and after the Company has successfully handed over the Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting the Company to process a cancellation.  

c) Users can raise a request for cancellation in the following manner:  Request for cancellation on the Platform; or  

• Request for cancellation on customer care number +917383006658 
• Request for cancellation by sending an email to support@tinyexplorer.in

Upon the receipt of the request for cancellation, Company shall immediately confirm to the User by sending an email and/or SMS with details of cancellation. User shall note that Order will be considered as cancelled only upon the receipt of cancellation email and/or SMS by the User from the Company. In the event User has not received cancellation email and/or SMS from the Company, User shall again raise a request for cancellation in accordance with the procedure as mentioned herein above.

d) In all events of cancellation, the Company shall initiate refunds within 15 (fifteen) business days from the date on which it received the request from the User. The refund will reflect in the User‘s source of payment within such reasonable time (subject to the policies of the User‘s bank in case of bank account/credit card refunds) from the date on which the Company initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User‘s bank. 

6. Replacement Policy: 

a) User shall, at the time of delivery, inspect the Product for manufacturing defects. In the event upon the inspection, the User identified any manufacturing defect in the Product, The User shall firstly take a photograph of the defective part of the Product; and then return the Product to the delivery personnel. User shall receive information about the delivery of replaced Product via email and/or SMS from the Company.

b) If a User has purchased Products that form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively the “Bundled Package“), the user shall be required to return all the Products that form a part of the Bundled Package for the Company to process the replacement. For illustrative purposes, if the user has purchased a play couch and a pillow as one (1) Product in a promotional package, the User will be required to return both play couch and pillow and will not be permitted to return either only play couch or only pillow from the Bundled Package. 

Frequently Asked Questions:

1. Why did I get just half of the play sofa?

A: Our Play Sofas are large in size, hence we ship it in two different boxes.

One box comprises of the 2 rectangular base while the other box comprises of 2 triangles.

Due to logistics constraints, it often happens that both boxes are delivered separately within a span of few days.

For any issues at the delivery end, if any of the box is failed to be delivered repeatedly, kindly connect with us, we'll help you resolve the concern or ship another box as a replacement.

2. Are covers washable?

A: Yes, the covers can be hand-washed or machine-washed.

• Wash in cold water, at or below 30 degree Celsius.
• Wash them separately, do not mix with other clothes.
• The covers may release some dye in the initial washes.
• For machine wash, use the Delicate setting.
• Do not tumble dry in the washing machine/dryer.
• Line dry in shade, while avoiding prolonged exposure to direct sunlight.

3. How to care for the Cosmos Play Sofa foam?

A: Caring for the foam is easy. Follow the below recommendations to keep your foam good as new.

• Avoid direct exposure to heat with the foam & keep the foam covered. Do not use the Cosmos couch to iron clothes, the heat can damage the foam. Do not air it in direct sunlight, if done, it would void the warranty.
• In case of an accidental spillage, you may wash the foam gently with a mild detergent or shampoo & air it in normal room temperature.
• In case of excessive spillage, follow the care instructions immediately. Do not keep the foam wet for a prolonged period of time.
• Avoid exposure to excessive moisture, direct sunlight, high temperature or other severe environmental conditions.
• Change in the foam color, observed as the yellowing of the foam is a natural oxidation process and does not impact the quality or functionality of the foam.

4. Does Cosmos Play Sofa come with a warranty?

A: Yes, 5 years limited warranty is applicable on the square foams. No warranty is applicable on the triangle foams. No warranty is applicable on the cosmos covers.

• The money back warranty is limited to Sagging, Crumbling and Natural Degeneration of the square foam only.
• Any sort of damage to the foam while opening the package or using the foam will not be applicable for warranty claims.

5. What is the Return and Replacement Policy?

A: Replacement of foam or covers is only valid for scenarios of manufacturing defects like breakage of foam, distorted shape, foam does not regain even 85% of its original shape & size.

Any sort of damage to the foam or fabric while opening the package or using the couch will not be applicable for replacement.

6. Do you offer COD?

A: No, we do not offer the option of COD. But we do offer a wide variety of payment options on our website.

For any concern regarding the payment, you may connect with us and we'll help you make the payment of your choice with convenience.

7. I am thinking of making a purchase but I have a few queries, where do I reach out?

A: For any queries, you can reach out to us at +91 73830 06658, either on WhastApp or on Call.

We would be most responsive between Monday to Saturday, from 10 AM to 5 PM (IST)

For any concern regarding your purchase, you may also choose to write us on support@tinyexplorer.in.