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Cancellation, Refund and Replacement

CANCELLATION, REFUND AND REPLACEMENT POLICY

M/s. TINYEXPLORER CREATIONS LLP, a Limited Liability Partnership incorporated under the laws of India, having its registered office at 30/306, Monalisa Wing B, Manjalpur Vadodara – 390011, Gujarat, India(herein after referred to as “Company”). (Client to confirm), operates https://tinyexplorer.in and its mobile and tablet applications (herein after collectively referred to as “Platforms”), which inter alia facilitates the purchase of toys, electronics, furniture and such other products sold by the Company under the brand Cosmos, Tiny Explorer and other well-known brands (“Products”) to the users of the Platforms (“Users”). 


Cancellation Policy: 
a) A User is permitted to fully or partially cancel orders only prior before the dispatch of Order’s dispatch from the Companys storage facility 


b) Upon successfully placing an order on the Platforms and after the Company has successfully handed over the Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting the Company to process a cancellation 


c) Users can raise a request for cancellation in the following manner:  
Request for cancellation on the Platform; or  

  • Request for cancellation on customer care number +917383006658 
  • Request for cancellation by sending an email to support@tinyexplorer.in

Upon the receipt of the request for cancellation, Company shall immediately confirm to the User by sending an email and/or SMS with details of cancellation. User shall note that Order will be considered as cancelled only upon the receipt of cancellation email and/or SMS by the User from the Company. In the event User has not received cancellation email and/or SMS from the Company, User shall again raise a request for cancellation in accordance with the procedure as mentioned herein above.

d) In all events of cancellation, the Company shall initiate refunds within 15 (fifteen) business days from the date on which it received the request from the User. The refund will reflect in the Users source of payment within such reasonable time (subject to the policies of the Users bank in case of bank account/credit card refunds) from the date on which the Company initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the Users bank. 

Replacement Policy: 

a) User shall, at the time of delivery, inspect the Product for manufacturing defects. In the event upon the inspection, the User identified any manufacturing defect in the Product, The User shall firstly take a photograph of the defective part of the Product; and then return the Product to the delivery personnel. User shall receive information about the delivery of replaced Product via email and/or SMS from the Company.


b) If a User has purchased Products that form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively the Bundled Package), the user shall be required to return all the Products that form a part of the Bundled Package for the Company to process the replacement. For illustrative purposes, if the user has purchased a play couch and a pillow as one (1) Product in a promotional package, the User will be required to return both play couch and pillow and will not be permitted to return either only play couch or only pillow from the Bundled Package.